1. Who We Are

Precision Command Partners LLC is an AI business consulting and technology services agency registered in the State of Florida. We build and manage AI-powered phone systems, automated appointment booking systems, social media automation, lead generation pipelines, custom business websites, and SMS notification systems for small business clients.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

• Name, business name, email address, and phone number when you contact us or submit a form on our website.
• Business information provided during client onboarding, including business address, hours of operation, services offered, and staff contact information.
• Payment information processed through secure third-party payment processors (we do not store credit card numbers directly).

2.2 Information Collected Automatically

• IP address, browser type, device type, and pages visited when you use our website.
• Cookies and similar tracking technologies to improve website functionality and user experience.

2.3 Information Collected Through Our Services

• When we provide AI phone systems, we may collect call logs, transcripts, and interaction data on behalf of our business clients.
• When we provide SMS notification services, we collect staff phone numbers provided by authorized business owners for the purpose of sending operational notifications.
• When we provide website services, we may collect form submission data including reservation requests, job applications, and customer inquiries on behalf of our clients.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services for business clients.
• Send operational SMS notifications to authorized business staff members on behalf of our clients.
• Respond to inquiries and provide customer support.
• Process payments and manage billing.
• Improve our website and services.
• Comply with legal obligations.
• Send service-related communications necessary for the operation of our services.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. SMS Communications and Opt-Out

Precision Command Partners LLC operates SMS notification systems on behalf of business clients. These systems send automated operational alerts to authorized staff members designated by business owners.

4.1 Nature of SMS Messages

All SMS messages sent through our systems are operational notifications, not marketing messages. Messages include reservation alerts, job application notifications, appointment confirmations, and other business operational alerts.

4.2 Opt-Out

Recipients of SMS notifications may opt out at any time by replying STOP to any message received. Upon receipt of a STOP request, we will cease sending SMS messages to that number within a reasonable timeframe not to exceed 10 business days.

For assistance, recipients may reply HELP to any message or contact us at orlando@precisioncommandpartners.com.

4.3 Message Frequency

Message frequency varies based on business activity. Standard data rates may apply depending on your mobile carrier plan.

5. How We Share Your Information

We may share your information with:

• Service providers who assist us in operating our business, including cloud hosting providers, payment processors, communication platforms (including Twilio for SMS and voice services), and CRM platforms.
• Our business clients, to the extent that information was collected on their behalf.
• Law enforcement or government authorities when required by law or to protect our legal rights.
• Successor entities in the event of a merger, acquisition, or sale of assets.

All third-party service providers are contractually required to protect your information and use it only for the purposes for which it was shared.

6. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission, secure cloud hosting, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using reasonable measures.

7. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Call logs and SMS records are retained for a minimum of 90 days and may be retained longer for compliance purposes. Business client data is retained for the duration of the service relationship and for a reasonable period thereafter.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you.
• The right to correct inaccurate information.
• The right to request deletion of your information, subject to legal obligations.
• The right to opt out of SMS communications by replying STOP.
• The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us at orlando@precisioncommandpartners.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: